Shipping and Delivery
While some of our items ship from our warehouse, others will arrive direct from the supplier. This means that the shipping rates you will see are blended to account for these varying points of origin. The carrier of your shipment may vary, and can include Canada Post, FedEx, Purolator, local courier or other third party carriers. Split shipments may be required depending on the number of points of origin of your items. Whenever possible, a signature will be required on delivery to ensure shipments arrive in perfect condition and to give you an opportunity to inspect all items.
Generally, there are two ways larger items are shipped. If you are shipping to the Greater Toronto area, a room-of-choice delivery option will be available through a local contractor. Please ensure you are present during the scheduled delivery window to sign for your order and inspect the items.
Outside of the GTA, we use a number of third party freight carriers that typically offer “threshold delivery” – which includes delivery inside of your home, but not to the room of your choice. These deliveries are made with one driver only, so please ensure you are present during the scheduled delivery window to sign for your order and inspect the items.
Regardless of carrier, you will be contacted by the delivery agent by telephone a few days prior to the delivery date to schedule an appointment. These calls will be made during normal business hours only, and will be made by the delivery providers – not us.
Please inspect packaging and items immediately when the delivery arrives, and indicate on the delivery paperwork if there is any damage to your order. If there is severe damage, please refuse delivery at that time to avoid any unnecessary delays processing your return.
Uniquely large orders may require special delivery considerations. Please contact us if you have any questions.
Most larger items can be picked up from our Mississauga warehouse, located not far from Pearson airport. Pickup times are limited and generally inflexible. Weekend or after-hours pickups from the warehouse are not available. For more information about scheduling a warehouse pickup, please contact us.
Most smaller items can be picked up from our downtown Toronto showroom. Timing and availability depends on availability and transport schedule from the warehouse. Orders in-stock at the store can usually be picked up same day, but please wait for our order confirmation before you arrive.
Most products available for purchase will indicate lead times on their respective product pages. Out of stock items are currently unavailable for online order - please email, call or visit us in store to place a pre-order for an out of stock item.